MATURITY 4.0 IN THE LAW SERVICE: A SYSTEMATIC REVIEW OF THE LITERATURE

Resumo

This paper aims to identify maturity models in Industry 4.0 for application in law firms' services through a systematic literature review. It used the Web of Science and Scopus databases from 2017 to 2022 and divided them into three stages: planning, preparation, and reporting, using an exploratory sequential mix to later explain the difference in their results. The search results showed a compendium of 11 relevant papers. This work contributes significant information for managers of law firms, encouraging a sequence of research on the subject in search of strengthening and expanding such initiatives. The study is unprecedented and original because, although there are several maturity models of 4.0, there is nothing specific for law firms. The findings will contribute to future studies, such as the development of a maturity model for law firms, as well as for the decision-making of Managers/Lawyers when implementing 4.0 in the corporate environment.