VIRTUAL HEARING IN FAMILY LAW DEMANDS:

AN EXPERIENCE REPORT

Abstract

The theoretical framework addresses the normative framework, with an emphasis on CNJ Resolution No. 354/2020, which aimed at the continuity of jurisdictional provision and the prevention of case backlog. Following this, practical experiences with virtual mediation hearings in cases of divorce, custody, and child support are reported. These experiences revealed positive aspects, such as time/cost savings, greater participation of geographically distant parties, and faster processing. However, weaknesses were noted, including technical problems, domestic interferences, and limitations in reading non-verbal communication, which is crucial for family conflicts. The conclusion is that virtual hearings are an important instrument for access to justice and should be maintained as an alternative. Their effectiveness, however, requires specific protocols to ensure reception, protection of privacy, and qualified listening. A hybrid model is therefore recommended, one that reconciles technological practicality with the human care indispensable in family relationships.