PLATFORM FOR SERVICE REQUESTS IN THE PROMOTION OF PUBLIC POLICIES
ANALYSIS OF “FALA CAMPO GRANDE”
DOI:
https://doi.org/10.12662/2359-618xregea.v13i3.p56-74.2024Keywords:
direct social control, indirect social control, public policies, participatory democracy, public administrationAbstract
To analyze the effectiveness of a service request platform in promoting public policies, strengthening social control, and expanding participatory democracy, exploratory-quantitative research was conducted using data from a service request platform of a municipal city hall from August 2017 to December 2022, applying descriptive statistics. The results show the channel as an effective means for exercising direct social control, allowing citizens to submit their demands and monitor the municipal government's responses. Furthermore, it acts as a channel of indirect social control, in which citizens exert influence over policies through their interactions with the City Council and its councilors, who in turn send requests for services to the Executive. Finally, the temporal analysis revealed a progressive increase in the number of requests and a decrease in their processing time.
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