MATURITY MODELS IN PROCESS MANAGEMENT: A SYSTEMATIC LITERATURE REVIEW
DOI:
https://doi.org/10.12662/2359-618xregea.v12i3.p48-65.2023Keywords:
process maturity model, systematic review, processes managementAbstract
The number of maturity models proposed in Business Process Management (BPM) has significantly increased. However, process management maturity models use still lack widespread acceptance in practice. In light of this, a systematic literature review was conducted to gain a general understanding of the existence, characteristics, and usage of maturity models in process management. Studies conducted between 2012 and 2020 in major databases were examined. The studies were selected using the Proknow-C method. Subsequently, a bibliometric and content analysis of the articles was performed. It was found that the main measurement factors of the models are process lifecycle, culture, IT, and performance. The research trend is toward the development of new models. Furthermore, it was discovered that the correct choice of models is directly related to the success of their application, which can contribute to greater acceptance of the use of maturity models in practice.
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