Consumo Infantil: A Influência dos Pares na Consciência de Marca, na Relação com a Marca e na Lealdade à Marca
DOI:
https://doi.org/10.12662/2359-618xregea.v7i2.p93-106.2018Keywords:
Consumo Infantil, Pares, Materialismo, Relação, Lealdade, MarcaAbstract
As crianças são hoje um mercado muito valioso e representam os consumidores adultos do futuro. As empresas devem estar atentas às suas necessidades e desejos e às aquisições realizadas pelas crianças ou por elas influenciadas para poderem estabelecer relações comerciais fortes, baseadas em uma dinâmica relacional e assentes na lealdade às marcas. Para o efeito, importa conhecer a influência dos pares na consciência, relação e lealdade à marca por parte das crianças. Assim, com base na informação obtida por meio de questionários em uma amostra de 242 crianças com idades entre 8 e 12 anos, em Leiria, Portugal, estimou-se um modelo de mínimos quadrados parciais, utilizando o software Smart PLS 2.0. Os resultados revelaram que as crianças apresentam níveis elevados de nomeação e reconhecimento das marcas. Os pares influenciam positivamente a consciência da marca e a relação com a marca. A consciência de marca influencia positivamente a relação que as crianças mantêm com a marca e essa relação, por sua vez, tem um efeito positivo na lealdade à marca, exercendo os pares um efeito negativo. Este estudo contribui para a extensão da literatura sobre a relação das crianças com as marcas e para ajudar as marcas a formularem estratégias de marketing mais adequadas ao mercado infantil.
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