BETWEEN CARING AND GETTING ILL: THE BURNOUT SYNDROME IN COMMUNITY HEALTH AGENTS DURING THE COVID-19 PANDEMIC

Authors

  • José Luiz Nobre Borges Universidade Estadual do Rio Grande do Norte - UERN
  • Juliana Carvalho de Sousa Universidade Federal do Piauí - UFPI
  • Edivaldo Rabelo de Menezes Universidade Estadual do Rio Grande do Norte - UERN
  • Sidneia Maia de Oliveira Rego Universidade Estadual do Rio Grande do Norte - UERN
  • Joyce Silva Soares de Lima Universidade Federal Rural do Semi-Árido - UFERSA https://orcid.org/0000-0001-6852-5899

DOI:

https://doi.org/10.12662/2359-618xregea.v12i2.p7-20.2023

Keywords:

síndrome de burnout, agentes comunitários de saúde, pandemia, COVID-19.

Abstract

The present study aims to analyze the Burnout Syndrome in Community Health Agents during the COVID-19 pandemic period. The research is a descriptive, qualitative study, using the content analysis technique, carried out in a municipality of Rio Grande do Norte with seven Community Health Agents in the municipality, where data were collected through semi-structured interviews based on the MBI scale - Maslach Burnout Inventory. Based on the analyzed data, six of the seven interviewees showed signs of emotional exhaustion, two showed signs of depersonalization, and none of them had a poor professional performance. However, considering that Burnout is a systemic relationship between these three dimensions, it cannot be said that they tend to develop the syndrome. In addition, this study contributed to alerting about the necessary care to avoid the development of burnout in ACS since the illness of employees directly interferes with their work relationships.

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Published

2023-04-25

How to Cite

BORGES, José Luiz Nobre; SOUSA, Juliana Carvalho de; MENEZES, Edivaldo Rabelo de; REGO, Sidneia Maia de Oliveira; LIMA, Joyce Silva Soares de. BETWEEN CARING AND GETTING ILL: THE BURNOUT SYNDROME IN COMMUNITY HEALTH AGENTS DURING THE COVID-19 PANDEMIC. Journal Of Management Analysis, Fortaleza, v. 12, n. 2, p. 7–20, 2023. DOI: 10.12662/2359-618xregea.v12i2.p7-20.2023. Disponível em: https://periodicos.unichristus.edu.br/gestao/article/view/4348. Acesso em: 5 feb. 2025.

Issue

Vol. 12 No. 2 (2023)

Section

ARTICLES

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