BETWEEN CARING AND GETTING ILL: THE BURNOUT SYNDROME IN COMMUNITY HEALTH AGENTS DURING THE COVID-19 PANDEMIC

Authors

  • José Luiz Nobre Borges Universidade Estadual do Rio Grande do Norte - UERN
  • Juliana Carvalho de Sousa Universidade Federal do Piauí - UFPI
  • Edivaldo Rabelo de Menezes Universidade Estadual do Rio Grande do Norte - UERN
  • Sidneia Maia de Oliveira Rego Universidade Estadual do Rio Grande do Norte - UERN
  • Joyce Silva Soares de Lima Universidade Federal Rural do Semi-Árido - UFERSA https://orcid.org/0000-0001-6852-5899

DOI:

https://doi.org/10.12662/2359-618xregea.v12i2.p7-20.2023

Keywords:

síndrome de burnout, agentes comunitários de saúde, pandemia, COVID-19.

Abstract

The present study aims to analyze the Burnout Syndrome in Community Health Agents during the COVID-19 pandemic period. The research is a descriptive, qualitative study, using the content analysis technique, carried out in a municipality of Rio Grande do Norte with seven Community Health Agents in the municipality, where data were collected through semi-structured interviews based on the MBI scale - Maslach Burnout Inventory. Based on the analyzed data, six of the seven interviewees showed signs of emotional exhaustion, two showed signs of depersonalization, and none of them had a poor professional performance. However, considering that Burnout is a systemic relationship between these three dimensions, it cannot be said that they tend to develop the syndrome. In addition, this study contributed to alerting about the necessary care to avoid the development of burnout in ACS since the illness of employees directly interferes with their work relationships.

Downloads

Download data is not yet available.

Downloads

Published

2023-04-25

How to Cite

BORGES, José Luiz Nobre; SOUSA, Juliana Carvalho de; MENEZES, Edivaldo Rabelo de; REGO, Sidneia Maia de Oliveira; LIMA, Joyce Silva Soares de. BETWEEN CARING AND GETTING ILL: THE BURNOUT SYNDROME IN COMMUNITY HEALTH AGENTS DURING THE COVID-19 PANDEMIC. Journal Of Management Analysis, Fortaleza, v. 12, n. 2, p. 7–20, 2023. DOI: 10.12662/2359-618xregea.v12i2.p7-20.2023. Disponível em: https://periodicos.unichristus.edu.br/gestao/article/view/4348. Acesso em: 22 jul. 2024.

Issue

Vol. 12 No. 2 (2023)

Section

ARTICLES

License

AGREEMENT FOR THE CESSION OF AUTHOR’S RIGHTS

Through the present instrument, on the one hand, CENTRO UNIVERSITÁRIO CHRISTUS – UNICHRISTUS, henceforth referred to only as UNICHRISTUS, and, on the other,

1) Name _________________________________, ID number _______________________________,

2) Name _________________________________,ID number _______________________________,

3) Name _________________________________,ID number _______________________________,

4) Name _________________________________,ID number _______________________________,

5) Name _________________________________,ID number _______________________________,

henceforth referred to only as AUTHOR of the academic article whose title is ______________________________________, agree, in the best legal form, what follows:

ARTICLE FIRST – ON THE CESSION

The AUTHOR, their heirs and successors, in the terms of art. 49 of Law 9.610/98, cede the WORK for reproduction, publicizing, distribution, printing and publication by UNICHRISTUS, in any form or mean that exists or may come to exist.

Paragraph One. The aforementioned cession is non-exclusive and gratuitous, encompassing the totality of the WORK.

Paragraph Two. UNICHRISTUS may make the WORK available, in part or in total, for academic purposes, and is prohibited from altering its content, except for formal corrections that may be necessary.

Paragraph Three. The cession is valid in all countries, for versions in Portuguese or any translations to other languages, as UNICHRISTUS sees fit.

Paragraph Four. The original manuscript shall be delivered in the form indicated by UNICHRISTUS.

ARTICLE TWO – ON THE RESPONSIBILITIES

The AUTHOR declares that the WORK is theirs and is previously unpublished and is responsible for its contents and form, citations, references and other elements that compose it, having delivered it, when signing the present document, with the necessary language and methodology revision. As such, any judicial or extrajudicial measures relating to the content are of their entire responsibility.

Paragraph One. The AUTHOR declares there is no tacit prohibition attached to the publicizing of the WORK, and that it is free of any onus or impediments before Brazilian law.

Paragraph Two. Any burden relating to eviction belongs to the AUTHOR, who will also be responsible for compensating UNICHRISTUS, in case it is harmed by any judicial or extrajudicial means relating to the content of the work.

Paragraph Three. In case the work has multiple authors, they will be responsible in solidarity, except when proven otherwise.

ARTICLE THREE – ON JUDICIAL REPRESENTATION

The AUTHOR hereby constitutes UNICHRISTUS as their representative, thus authorizing it to act judicially or extra judicially on their behalf in cases relating to attacks against the WORK, be it by illegal reproduction, fraudulent edition or any form that constitutes an assault to intellectual property.

ARTICLE FOUR – FORUM

The parties hereby elect the forum of Fortaleza, in the state of Ceará, and renounce all others, as advantageous as they may be.

And because they deem the current agreement to be fair and just, the parties sign the present document in two copies.

Fortaleza, Ceará, on this ___ day of __________, 20__.

1) __________________________________________

2) __________________________________________

3) __________________________________________

4) __________________________________________

5) __________________________________________

Representing Centro Universitário Christus – UNICHRISTUS:

__________________________________________